Refund policy

We want you to love your Benay rituals. If something isn’t right, here’s how we can help.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, please email us at info@benay.com.au within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or give you a full refund, including shipping costs.

Change of mind: teas
Unopened teas can be returned within 14 days of delivery, as long as the pouch is still sealed and in its original condition. Please email us first at info@benay.com.au to arrange your return. Return postage is paid by the customer. Once we receive and check the item, we’ll refund the product price to your original payment method within 5 business days.

Change of mind: essential oils and Ritual kits
For hygiene and safety reasons, we can’t accept change-of-mind returns on essential oil roll-ons or Ritual kits, as we can’t confirm they haven’t been opened or used. This doesn’t affect your rights if an item is damaged, faulty or incorrect (see above).

Discounts and shipping costs
Refunds are for the amount you paid after any discount. Original shipping costs are not refundable for change-of-mind returns.

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions? Email us at info@benay.com.au and we’ll get back to you as soon as we can.