Shipping policy

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your data is collected, used, and shared when you visit or make a purchase from [Your Brand Name].

1. What We Collect

When you shop with us, we may collect the following personal information:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely via third-party gateways)

  • Order history

  • IP address and browser/device info (for analytics and site security)

2. How We Use Your Information

We use your information to:

  • Fulfil your order

  • Communicate with you (e.g. order updates, customer support)

  • Process payments securely

  • Improve your shopping experience

  • Send updates, promotions, or wellness tips (only if you opt in)

We do not sell or rent your information to third parties.

3. Third-Party Services

We use trusted partners like Shopify, Stripe, PayPal, and delivery services. These platforms have their own privacy policies and handle your information in accordance with data protection laws.

We recommend reviewing:

4. Cookies & Tracking

Our website uses cookies to:

  • Keep your cart saved

  • Analyze website traffic

  • Personalize your experience

You can disable cookies in your browser settings, but this may affect functionality.

5. How We Store Your Information

Your personal information is securely stored on Shopify’s protected servers. All payment data is encrypted. We take reasonable steps to ensure your data is safe and only accessible by authorised personnel.

6. Your Rights

You can:

  • Request access to the personal info we hold about you

  • Ask us to correct or delete your data

  • Unsubscribe from emails anytime

To make a request, email us at: info@benay.com.au

7. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this policy to reflect changes to our practices. The latest version will always be available on this page.

Last updated: April 19th, 2025
Questions or concerns? Reach out to us: 📧 info@benay.com.au